Original review: April 5, 2019 I always thought the software was 'ok.' It did the job but certain features didn't really work right. I didn't.need. them so I just let it go. After all, they are a big name so clearly they know what they are doing, right?
They started charging me 33% more per month, which I did not realize until this month, but it started sometime in the summer. That is a big hike. The past couple updates, it loads slow, crashes, etc. (on a Mac, so not a normal thing). I finally decided that until it was time to switch my other businesses over, I would just cancel. It was nothing but a headache and it would give them time to get it worked out.
![Quickbooks Quickbooks](http://www.bhphotovideo.com/images/images2000x2000/intuit_421390_qb_enhanced_payroll_2014_1008258.jpg)
I was billed 5 days ago. I have not sent any invoices since then. They refused to give me back my $ sub for the month. The amount is immaterial; it is the lack of customer service that gets me. They tried to make it sound like their system does not allow refunds period. I find that hard to believe. Maybe you don't like to make a habit of it, but clearly if your software has failed me, and I haven't used it in the 5 days since you charged me (maybe even less), customer service rules say to take care of me.
Mar 8, 2019 - QuickBooks Self-Employed is a small business accounting software. If you don't have a separate bank account for your business, you need to set one up. I looked at my QuickBooks Self-Employed test account and I could.
And when I asked to speak to a manager, the girl who answered the phone told me that's who I was talking to. Terrible experience.
Instead of moving my other businesses over and giving them a 2nd chance, I think I will start looking for another software. Very disappointing from a big name!
Original review: April 1, 2019 In October of 2014, with no warning our company file simply said we had extended our limit and could not enter any more new data. In a panic we called QuickBooks and was told our only option was to upgrade to QuickBooks Enterprise for over $4000. In May of 2018 they said we would need to pay over $2500 more to upgrade because they no longer would support that version and their payroll software would stop working if we didn’t switch. I became angry and they offered a “discount” package that included payroll and updates for around $1400. No one said there would be annual fees other than payroll subscription. So fast forward one year later and now they they want another $2600 as an annual fee. We either have to pay or open another company file which would mean losing 18 years of transactions because not everything is transferable they claim.
This is extortion plain and simple. Original review: March 27, 2019 My husband's divorce was final in 2016. We own our own business. He used to own it with his previous wife.
She had been the administrator on the account, and now they won't change it. She has contacted them, we have contacted them, and we've provided the following documents that they have requested: A notarized document stating his stake in the company and that he would like to appoint me as administrator, Copies of our drivers' licenses and passports (even though we had the notarized document, which also requires photo ID.), The Amex statement showing our purchase of the subscription. Documents that we sent (above and beyond what they asked for): The divorce decree granting the entire business to him (court order), The secretary of state articles of incorporation showing his and my names, A copy of our marriage license. His ex-wife has called them and emailed them from her email address on file with them, and they won't remove her at her request, either.
Now they are stating that if the two of them get a notarized document TOGETHER, that they will remove her. We cannot be the only business to go through an administration change. He claimed that someone else told me that information because he did not. My office records all calls so I have it on recording that he told me this.
I am upgrading the complaint since I have proof of what I was told. I seriously doubt anything can be done since QB is such a large company. I don't see them standing behind what their business consultants say. I researched this topic for months before deciding to go with QB and tried to ask as many questions as I could to cover all my basis. It is not right that I now have to go back and ask permission for extra funds to cover this. Original review: March 15, 2019 I purchased a QuickBooks pro-2018 Desktop from Costco and after a while I switch to QuickBooks Online, I decide to sell my desktop version as I don't need it anymore as I am using the online version. Before I publish the Desktop to sell it online I called QuickBooks and ask them what I have to do in case I want to sell my QuickBooks Desktop to someone else: they informed me that the new buyer need to call them and give them his information and after that they call me to make sure that I want to transfer my License to the buyer, and this is exactly what happened!
They call me and I confirmed all the information! After 2 months the buyer was trying to installed it on her computer and she was unable to finish the setup as she's getting a message that the license # is assigned to somebody else! She starts a claim with PayPal and they hold my payment and still on hold until this moment. Anyway I called QuickBooks to find out what is going on with the buyer and I spent more than 10 hours on the phone and more than 10 calls and nobody resolve the problem! Today they informed me that I cannot sell a License I already have. Once you buy it you stuck with it! They wasted my time and the buyer time: I sold it on December 23 2018.
Today Date is March 14 2018. What a bad and Miserable Customer service, QuickBooks and Intuit I hate you a lot.
I am going to stop using the Online Version as well and I am going to switch to waveapps.com. Please understand I never been treated like that in my life NEVER NEVER. I do know that I am a few hundred $ for Intuit QuickBooks and they don't really care about me and I am a decimal on their books, but what I do know that I am going to ask all my clients and everybody I know to switch to another accounting software. You are unprofessional and horrible service. You don't even respect your clients. I am not sure if you are going to post this review but what I do know that at least you lost me and I will never come back even if you are going to be the only accounting software I prefer to work on spreadsheet. Original review: March 13, 2019 I called to get help from Quickbooks with linking statements to my Online account.
Jaime took all the time I needed (1 hour and 22 minutes). I apologized to him a couple of times because I felt I was asking too much of him, and he told me that I, '.was his one and only priority.' And made me feel like I wasn't asking any dumb questions even tho I'm sure I was. Jaime took the time and ensured that I understood how to utilize all of the facets of the online program including understanding how to use the reports and to subcategorize banking entries if needed.
PLUS he helped me to upload CSV files so that I could get all my statements from 2018 thru to current day 2019. The support that Jaime gave me today, 3/13/19 starting at 10:01 am (MST) was absolutely Above and Beyond the call of duty.
Because of his time and efforts to assist me, I will now be able to better manage my accounting files for the future. I am absolutely THRILLED with all of his help and I am SO thankful that Quickbooks Online has such an amazing and knowledgeable professional such as Jaime!!!
Intuit should be proud of the work that Jaime did today and I can't thank you enough for all of your help today! Original review: March 11, 2019 Consumers Beware. If Quickbooks sales team offers you a discount on the 2nd and 3rd year renewal they may not honor it when the renewal is due. I signed up for QuickBooks Enterprise and was promise a 20% discount for 1st, 2nd and 3rd year. My 2nd year renewal is for March 30, 2019.
I received an invoice and the discount was not applied. I emailed the sales person, Susan., that sold it to us and she said the discount has expires. I have in an email from Susan Cohen were she states the discount for years 1 through 3. I have the discount for years 1-3 on a written/emailed quote.
The SAVES team member Christian, which is a team that deals with complaints, states he does not have enough proof that she offered the discount! If you are offered a discount on subsequent years - please make sure it depicts it on the order confirmation because the quote is not verification enough. We sent out our invoices, and our payments started coming in.
After a handful of successful transactions, Quickbooks starting putting all payments on hold. I had to provide additional documentation and personal identification, which I did, along with explaining again how our organization worked.
Imagine my surprise when, after 53 minutes on hold trying to return their call, I was told that our merchant services account was closed, for 'business reasons,' with no explanation, no option to review, and that I had to manually refund all the payments that were being held. I tried to remain calm with the rep on the phone, but asked her how I could reach someone tomorrow to speak about my issues and to complain about the salesperson who pushed us into this solution and started the whole nightmare.
The rep explained that there is no human to talk to if you have a complaint. You can only fill out an online form. 'We don't have a department for complaints,' she said.
Needless to say, I will find SOMEONE who will listen, and understand, that this is NOT the way to keep customers. I was supposed to migrate another nonprofit over to this system this week, and that is NOT happening now! Original review: March 6, 2019 After my computer crashed in Dec of 18, I purchased a new one, I also added Quickbooks contractor version, as I have 7 employees.
I was expecting to be able to manually provide the tax withholdings and proceed to print pay stubs. Can Not happen, I paid a one time subscription (THEY SAY) and would not be charged again for a year, in one month they just took twenty bucks from my account. They take $2 per employee, I made a mistake on payroll and have one person entered twice. Went back to correct the check for that week and was charged 3 times for that employee. I wasn't expecting to be ONLINE with every payroll but now have to be, they said it won't CALCULATE if you are not. Feel I was hustled from them, and every time you use it there are ads coming at you.
Made a big mistake buying the contractor version, I am a contractor not a guru so some fault probably lies with me. Just make sure you get what you are expecting, and check for all the hidden fees. Thing is, to remove the twenty dollars a month, made 2 phone calls, put on hold for 5 to 7 minutes, then transferred to wait and listen to crappy music for another 3 minutes, then explaining for twenty minutes.all for twenty bucks a month. So after all that it's easier and less time consuming for me to just let them have the twenty bucks per month.
Ya think they might know this? Original review: March 6, 2019 QuickBooks Online - Don't believe the hype.
This has been the most frustrating experience in my professional career. As a CPA I have recommended this product to several clients and now regret it. However, there don't seem to be many alternatives out there. They constantly raise their prices, change what they offer, have technical issues, etc.
I can't believe this was even released in the first place as poorly as it performs. And now they want to charge people more for less??? It might be a good time for some good old competition to step up to the plate.
It wouldn't take much for them to do better than this! Original review: March 6, 2019 6 months ago we accepted a credit card for a phone order. We got all information Intuit required - Name - address - card # - expire Date - CCV Code - phone #. Intuit approved the transaction.
6 months later, without telling us, withdrew the amount from our checking account saying the transaction was not approved. Intuit supplied us with a statement saying the card was not stolen, not reported lost, no fraud on the card - Just the the cardholder said the transaction was not authorized. Original review: March 1, 2019 I own a small business and had e-filed the employees 1099 online at Intuit webpage.
I even received an email stating 1099's were accepted by IRS but none of my employees have received anything in mail. I have been on the phone for 45 mins to speak to someone. This is ridiculous. Instead of fixing the crappy software, they keep on coming out with more bogus material to scam people. Do NOT TRUST INTUIT software nor their staff because they don't seem to know what's going on either.
Original review: Feb. 27, 2019 I must express my frustration when it comes to sharing files with anyone using Quickbooks. There are many versions of Quickbooks and they are not compatible with each other. For that reason it is very difficult to share your information, unless you coincide and the person you need to share with and he/she has exactly the same year and version than yourself. It is not even possible to save your files as a prior year on the desktop version. The solution they propose to me: to buy more versions of the program so I that I have the version of the person that I need to share with.
All the other software that I own allows me to save as prior years, at least. Original review: Feb. 27, 2019 This is the worst company I've come across, right there with FedEx Ground.
It is absolutely unbelievable that these business manage to sustain such growth because their product is full of bugs, the customer service is hot garbage, I doubt they have had any training on their product and/or basic understanding of customer service relations. I would spend thousand to take them out of business if I'd have the time. PLEASE AVOID QUICKBOOKS PRODUCT.
No one told me. Learn from my mistake. Original review: Feb. 27, 2019 Our company upgraded from desktop Quickbooks Manufacturing to Quickbooks Online about August 2018. Used their migration tool, all our accounts migrated without any problems. Have used the online system for the past 6 months, very pleased with all aspects of the system; until yesterday.
Received an email from Intuit saying they are enforcing new account limits. When we converted from desktop to online, we had 325 GL accounts. Now they say for our $60 per month account they have set the limit of GL accounts to 250. We will not be able to add addition accounts after APRIL 2019 unless we upgrade to the next level for $150 per month.
This is a bait and switch. Sucked us in at $60, create new limits and force us to upgrade to $150 per month. It's like holding a gun to my head. This amounts to $1,080 per year cost.
Called support; they said to delete GL accounts to get below the new limit. Original review: Feb. 20, 2019 First I tried calling the day after the President's day holiday and all I could get all day was a recording that they were out for the holiday. Who takes 2 days off for President's day or doesn't bother to change their voicemail. Very unprofessional.
I was trying to reach the company so I could report that my I received 2 emails saying someone had changed my password for an account I wasn't aware that I had. After finally getting a human being (after many tired) he kindly gave me the phone number of their Identity Protection. I called and listened to this awful music (sounded like a 20-year old stretched out cassette tape) which later turned into a bunch of background noise. After 33 minutes, I finally hung up. If the products are as bad as the phone service, I wouldn't get near them. Original review: Feb. 12, 2019 I recently had to close my business and called Intuit to cancel my annual subscription.
![Qbo intuit online sign in Qbo intuit online sign in](http://km-ext.ebs-dam.intuit.com/content/dam/km/external/qbolegacy/external2/MyAccountv5.1_img01.png)
I was told that I would no longer be able to access my data and needed to purchase a separate desktop version, even though I was already using a desktop version. I was also told that the charge for my annual subscription would still be processed but I would receive a refund. I have tried to contact Intuit numerous times.
When the automated system asks why you are calling the best you can do is tell them you are cancelling your subscription, at which point you are put on relentless hold. The automated phone system does not allow you to request a callback, even though it says there is an option. I used this product for almost 18 years and pay and pay for upgrades and subscriptions but they won't help you cancel your subscription. Very frustrating to say the least.
Original review: Feb. 10, 2019 After buying the product I found out the company has decided to make it obsolete, with no warning, no notice on the original packaging or at the time of purchase. The software I bought no longer works. In order to make it work, I have to pay them more than $225 each year forever. This was never mentioned in the original sales contract. After I get through with them in small claims court. I think it is time to put these software companies on notice and file a class action lawsuit in response to their bait and switch business practices.
It won't even run on the old OS that it was installed on back in 2011. They deserve bad karma.
Original review: Feb. 8, 2019 My problem is I run both of my businesses via my iPad now.
It makes life so much easier when you are on the go. The representative from Intuit - Quickbooks, assured me that their APP would do everything I needed.
But in reality it does NOT. After one and a half years of trying and Intuit saying they were working on it, I have finally given up. I feel the monthly fee they received was not deserved and I was cheated out of hundreds of dollars. Please take my advice and find some other accounting program that works. Original review: Feb. 8, 2019 Use Quickbooks if you enjoy beating your head against a brick wall when dealing with customer 'service.'
In attempting to use Quickbook's migrating tool to transfer my Quickbooks from one computer to another, I received an error from Quickbooks on the final step and it would not work. I called customer service and after about an hour they determined that there was an error with the migrating tool and that I would need to transfer everything manually. I ran out of time and the rep said he would call me back the next business day and walk me through the steps to do it manually. I never received that call. I called back a few days later to have someone help me as I was extremely nervous to make this transfer on my own not being very tech savvy and the instructions online are not well written and very confusing. When I called back, I was told that I would be charged $60/hour to have someone help me through the process. When I questioned why I would need to pay when it was Quickbook's migrating tool that wasn't working, I just got told repeatedly that it was 'Quickbooks policy.'
I spoke with a 'supervisor' who told me that walking me through the steps was not covered under warranty. When I explained that it was Quickbook's error that was the basis for the call, he honestly told me 'the error from Quickbooks is not covered in the warranty.' So, here I am still with a migrating tool that will not work, instructions that I cannot understand and customer 'support' that will not help me even though Quickbooks made an error. Original review: Feb. 7, 2019 I own a construction company. I started using the online payment option several months ago. At no time was I told that there was a transaction limit.
The first two months I processed payments total approximately $60k without incident. The following month I had a single invoice in-excess of $50k that my customer could not get to go through. I contacted QB/Intuit and it was explained that a single transaction could not exceed $50k. They told me to have my client break the payment up into two payments. They did and it processed. The following month by complete accident I had three customers pay me on the same day for a total amount $94k.
The payments were made on 1/24, its now 2/6 and I have still not been funded. I have spent countless hours on the phone trying to get this resolved. During this process I have been told that my limit was $5k for monthly transactions. Never told this before and for three months my transactions exceed $50k? I have now had to provide customer contracts, bank statements. All to prove I am a business and have a bank (they've been depositing money in for 3 months). I will say the customer service team has been polite.
They have no clue as to how their business works. There is a total disconnect between QB's and Intuit. I wish I would have told them to return the funds to my clients and had them issue a check several days ago! At ConsumerAffairs we love to hear from both consumers and brands; please never hesitate to. We take privacy seriously, please refer to our to learn more about how we keep you protected. You’re responsible for yourself and please remember that your use of this site constitutes acceptance of our.
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An Intuit Online Account is your universal user account for most Intuit sites. It allows you to access multiple Intuit websites and applications with the same user ID and password. Once you sign in to your Intuit Account, you can see your orders, download your products, and make some changes to your stored information. Your Intuit Account is created the first time you purchase a product or service from Intuit. You have the option during the purchase process to create a unique User ID and Password (sometimes called your login credentials) when you purchase a product or service directly from Intuit online.
If you choose not to create a User ID and Password, you will not be able to access your account information online. Important: If you previously purchased Intuit products or services but never created a User ID and Password, you must contact support to ensure that your current products and services are associated with the correct User ID and Password so that you can access them online. Typically, your User ID is your e-mail address, however, if you created your account some time ago, you may have a User ID that is not an e-mail address. Visit to reset your User ID and Password. Your Intuit User ID and Password can be used to sign in to several Intuit websites, including;,.
Once you sign in, you can purchase and view products and services, and download products you've already purchased. Note: The following services do not use this User ID and Password:. – your Pro Advisor login does use an Intuit Account, but it requires a verification code in order to enable you to access the Pro Advisor member site. QuickBooks company file – if you set up users in QuickBooks Desktop, the login to access your company file is not the same as your Intuit Account User ID and Password unless you set it up that way on purpose.
QuickBooks Online Backup – the online backup feature in QuickBooks Desktop uses its own login credentials. Note: If you use QuickBooks Desktop 2014 or later with Intuit Data Protect, IDP does use the same User ID and Password as your Intuit Account. Enter your User ID and Password, then select Login. In the Account Information box, select Edit to make changes to your Company Address, Company Phone, or E-mail. Important: You cannot change your Company Name, First Name, or Last Name online.
If you need to change any of these, you must. In the Login Information box, select Edit to change the e-mail associated with your login credentials, your User ID, your Password, or your Security Question. Important: The e-mail address associated with your Login Information can be different from the e-mail address associated with your Account Information.
If you have one or more credit or debit cards on file, you can also update your payment information. Note: If you do not have a credit or debit card on file, please.